heybij Responsible
Gaming Policy

Age Verification at Registration. Every new heybij account requires the player to confirm their date of birth during registration. Our systems cross-check this against a minimum age threshold of 18 years. Accounts created with a false date of birth are in immediate breach of heybij's Terms & Conditions and will be permanently closed upon discovery, with all funds subject to review.

KYC Document Verification. Before processing any withdrawal request, heybij requires players to complete Know Your Customer (KYC) verification. Accepted identity documents include a Bangladesh National Identity Card (NID), passport, or driving licence — all of which display date of birth. A player who cannot produce valid, age-confirming identity documentation will not be permitted to withdraw funds.

Consequences of Underage Play. If heybij discovers that a player under 18 has opened and used an account, that account will be immediately suspended. Any funds deposited by an underage player will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank card). heybij reserves the right to retain any winnings generated during a period of underage play.

Reporting Underage Access. If you believe a person under 18 is accessing heybij, please report it immediately to [email protected] with the subject line "Underage Access Report". heybij treats all such reports with the highest priority and investigates them within 24 hours.

Why Age Restriction Matters

Young people are particularly vulnerable to the harms associated with problem gambling. Research consistently shows that gambling habits formed in adolescence are far more likely to develop into harmful patterns in adulthood. heybij's age restriction controls are therefore one of the most important responsible gaming safeguards on the platform — not a formality, but a genuine protective measure for Bangladesh's young population.

The vast majority of heybij players enjoy gambling as a form of entertainment without any adverse effects. However, for a minority of people, gambling can develop into a compulsive behaviour that causes financial, emotional, and social harm. Recognising the warning signs early is the first step to getting back in control.

The key difference between recreational gambling and problem gambling is control. Recreational gamblers set a budget, stick to it, and stop when their session ends. Problem gamblers feel compelled to continue regardless of losses, often increasing bets in an attempt to recover money already lost — a pattern known as "chasing losses."

Self-Assessment Questionnaire

If you are unsure whether gambling is becoming a problem for you, ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly recommend contacting heybij support to activate a self-exclusion or cooling-off period.

How Limits Work. Deposit and spending limits on heybij are player-initiated controls that cap the amount of money you can add to your account over a defined time window. Once a limit is set, it takes effect immediately. If you request to increase a limit, the increase does not take effect for a mandatory 7-day cooling-off period. If you request to decrease a limit, the reduction takes effect immediately with no delay.

Setting Your Limits

To set or adjust your limits on heybij, log in to your account and navigate to the Responsible Gaming section of your account dashboard. All limit changes are logged with a timestamp for your records. If you experience any difficulty setting a limit, contact [email protected] immediately and our team will apply the limit to your account manually within one hour of your request.

Recommended Starting Limits for New Players

heybij recommends that all new players set a monthly deposit limit before placing their first bet. As a general guide, your monthly gambling budget should be an amount you would be entirely comfortable losing — because in any gambling session, losing is always a possible outcome. A figure equivalent to the cost of a recreational evening out (typically ৳500–৳2,000 for most Bangladesh players) is a reasonable starting point for a monthly cap.

Cooling-Off Period. In addition to deposit limits, heybij offers a short cooling-off period of 24 hours, 48 hours, or 72 hours. During a cooling-off period, you cannot access your account, place bets, or make deposits. This tool is ideal if you feel you need a short break but are not yet ready to commit to a full self-exclusion period. Contact [email protected] to activate a cooling-off period immediately.

What Self-Exclusion Does. Self-exclusion is a formal commitment you make — with heybij's support — to stop gambling for a defined period. When self-exclusion is active on your account, the following actions are all blocked: logging in, depositing funds, placing bets, accessing the game lobby, and receiving promotional or bonus marketing communications from heybij. Any pending withdrawals at the time of exclusion will still be processed to your registered bKash, Nagad, Rocket, or bank account.

Available Exclusion Periods. heybij offers the following self-exclusion durations, selectable at the time of your request:

• 1 week (7 days)
• 1 month (30 days)
• 3 months (90 days)
• 6 months (180 days)
• 1 year (365 days)
• Permanent exclusion (indefinite account closure)

Protecting Children in the Household. heybij acknowledges that in many Bangladeshi households, multiple family members share the same device — whether a smartphone, tablet, or desktop computer. Parents and guardians have a responsibility to ensure that children and teenagers do not access gambling websites, including heybij.net.

Device-Level Controls. The most effective protection against children accessing gambling content is a device-level parental control solution. heybij recommends the following freely available tools, which allow parents and guardians to block specific categories of website (including gambling) across all browsers on a device:

• Google Family Link — Android and Chrome device content filtering for accounts managed by parents.
• Screen Time (iOS/iPadOS) — Apple's built-in parental controls allow website category restrictions and specific URL blocking.
• Router-Level DNS Filtering — Services such as OpenDNS FamilyShield can block gambling category domains across your entire home Wi-Fi network.
• Gamban — A dedicated gambling-blocking software that can be installed on Android, iOS, Windows, and Mac devices to block access to gambling websites comprehensively.

Never Share Account Credentials. heybij accounts are for the registered adult holder only. Never share your heybij username, password, or OTP codes with any other person — including family members. If you believe a minor in your household has accessed your heybij account, contact [email protected] immediately. heybij will investigate and, where confirmed, will process a full reversal of any transactions made by the minor and permanently close the account against that device.

Reporting Concerns. Any person — not only the account holder — may report concerns about underage access to heybij.net by contacting [email protected] with the subject line "Minor Protection Report". All reports are treated with strict confidentiality and investigated within 24 hours.

heybij Internal Support. heybij's customer support team is trained to handle responsible gaming conversations with empathy and without judgement. If you feel your gambling is becoming a concern — even if you are not yet sure — you can contact us at [email protected] at any time of day or night. We can immediately apply a cooling-off period, activate a deposit limit, or begin the self-exclusion process on your behalf while you are on the line.

International Support Organisations. If you would prefer to speak to an independent, confidential organisation specialising in gambling addiction support, the following internationally recognised services are available in English and may offer services accessible from Bangladesh:

• Gamblers Anonymous (GA) — A worldwide fellowship of men and women who share their experience, strength, and hope with each other to recover from the problem of compulsive gambling. Website: www.gamblersanonymous.org
• GamCare — Provides information, advice, and support for anyone affected by problem gambling in the UK and internationally. Website: www.gamcare.org.uk
• Gambling Therapy — Free online support service offering practical advice and emotional support to those affected by problem gambling globally. Website: www.gamblingtherapy.org
• BeGambleAware — Independent charity offering free gambling harm support services, including a 24-hour live chat service. Website: www.begambleaware.org

Supporting a Family Member. If someone in your family — a spouse, parent, sibling, or child — is showing signs of problem gambling, Gamblers Anonymous also operates a parallel organisation called Gam-Anon specifically for the friends and families of compulsive gamblers. Information is available at www.gam-anon.org.

What to Do Right Now if You Are Concerned

If you are reading this page because you are worried about your own gambling behaviour, the most important step you can take right now is to pause. Do not place another bet today. Contact heybij support at [email protected] and ask for a cooling-off period — it can be activated within minutes and will give you the space to reflect. You can always return to gambling later; the opportunity to step back exists only in this moment.

heybij is proud of the entertainment it provides to thousands of players across Bangladesh. But we are equally proud of the safety framework that surrounds it. No bonus offer, BPL cricket promotion, or Eid special is worth more than the financial security and mental wellbeing of the people who play on our platform.

Responsible Gaming Helpdesk. heybij maintains a dedicated responsible gaming support channel available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). All enquiries related to self-exclusion, deposit limits, cooling-off periods, account closures, and problem gambling concerns are handled by our trained responsible gaming team — a distinct team from our general customer support function, with specialised training in gambling harm recognition and response.

How to Reach Us. Contact heybij's responsible gaming team by emailing [email protected] with one of the following subject lines to ensure your message is routed directly to the responsible gaming team:

• "Self-Exclusion Request" — to close your account for a defined period
• "Deposit Limit Request" — to set or amend your deposit, loss, or wager caps
• "Cooling-Off Period" — to apply a short 24–72 hour access pause
• "Underage Access Report" — to report suspected minor access to heybij
• "Problem Gambling Concern" — for a confidential conversation about your gambling behaviour
• "Account Closure" — to permanently close your heybij account

Response Times. heybij commits to the following response times for responsible gaming requests: self-exclusion activation within 1 hour of confirmed identity; deposit limit changes within 15 minutes; cooling-off period activation within 30 minutes; all other responsible gaming enquiries within 48 hours. These response times apply 24/7, including during Eid, Pohela Boishakh, and Bangladesh national holidays.

Account Closure vs. Self-Exclusion. There is an important distinction between a self-exclusion and a permanent account closure. A self-exclusion is a time-limited protective measure after which your account may be re-opened upon request following a 24-hour reflection period. A permanent account closure is irreversible — your account, transaction history, and associated data will be handled in accordance with heybij's Privacy Policy. If you are certain you wish to stop gambling permanently, account closure is the appropriate choice. If you are unsure, begin with a 6-month or 1-year self-exclusion to give yourself time to reflect.

Confidentiality. All responsible gaming communications are treated with complete confidentiality. heybij will never share details of a player's responsible gaming requests with third parties, except where required by applicable law. Your decision to seek help is respected and protected.